Listing
A listing is the marketplace page where the offers of multiple merchants for one product are compared. You connect your product variant to exactly one listing per market — see Connect listings for how to do this and which statuses exist.Offer
An offer is a single merchant price on a listing. A listing usually contains several offers from different merchants. Each offer has a product price, shipping costs, and a total price.Own offer
Your own offer is your shop’s offer on a listing. PricePirate recognizes it through the Own shop name that you store in Settings — this is how the app tells your offer apart from competitors’. If the shop name is not stored correctly, your own offer is missing from the analyses.Synchronization
A synchronization is the regular query PricePirate runs on a connected listing, capturing all visible offers with their prices. All further data comes from these offers. You set how often it runs per listing — shop-wide in Settings or per listing in the product settings.From data point to price change
From the synchronized offers, PricePirate calculates prices, total prices, and your position. This data appears in the product metrics — one row per product — and in the reports, which summarize the same trend across the entire marketplace. Your pricing strategy evaluates the most recent competitor data and derives a target price for your offer — for example, to undercut or match the cheapest competitor. When the target price differs from your current Shopify price, a pending price change is created. You stay in control of every change: either you review the pending price changes yourself, or you let matching changes be applied automatically. Only then is the new price written to your Shopify product.When you contact support, include the product variant, listing, and last synchronization when possible. That is the fastest way to trace a case.