Cause
A synchronization fails when PricePirate can no longer measure the listing on the marketplace. Common reasons are:- The marketplace listing was removed, hidden, or moved.
- The marketplace changed the product page, so the connection no longer resolves.
- A temporary fetch error on the marketplace.
On Idealo
On Idealo, these additional cases occur:- Idealo removed the product page because too few merchants offer the product.
- The product has no dedicated product page on Idealo — some listings simply do not exist on every marketplace.
Solution
1
Open the affected listings
In the notification, click Fix problem. You see the listings whose last synchronization failed.
2
Review the listing
Open the marketplace listing and check whether the offer page still exists and shows the correct product.
3
Reconnect or remove
Reconnect the product to the correct listing through Connect listings. On Idealo, matching by EAN/GTIN is generally reliable; if it does not find the right match, paste the Idealo product page URL directly into the search field. If the offer no longer exists, disconnect it or deactivate the product.
4
Connect on another marketplace
If the listing does not exist on this marketplace, you can connect the product on another marketplace. This requires a plan that includes multiple markets; you then set up the markets in the Settings under Markets.
5
Check the connection
A correctly connected listing shows a checkmark and produces snapshots again on the next synchronization. You can see whether new snapshots are being created in the product’s metrics.