Cause
PricePirate could not determine a valid price for the affected variant. Common reasons are:- Missing unit cost or compare-at price (for some strategies): margin-based strategies such as the minimum margin need the cost per item from Shopify, and some strategies also need a compare-at price. Without these values, the strategy cannot calculate a valid price floor.
- Other strategy reasons: the strategy could not derive a valid price from the available data — for example, when a set maximum price is below the calculated margin floor. The row’s tooltip names the exact reason.
- No valid offers: the product has no usable competitor offers, so the strategy cannot calculate.
- Internal error: an unexpected error occurred during the calculation. In this case, contact support.
Solution
1
Open the errored entries
In the notification, click Fix problem. You land on the Price changes page with the entries in the status Invalid and Error.
2
Check the row's reason
Open the tooltip on the affected row to see the exact reason. For an Error, a support button appears instead.
3
Fix the cause
Set the missing cost per item in Shopify, or fill in the Unit cost override field. If it is caused by a too-low maximum price or other strategy limits, adjust the strategy. For an Error, use the button to contact support.
4
Rerun
If the entry is less than 24 hours old and the variant is active, trigger a new calculation with Rerun.